1xbate Privacy Policy
Your personal information is completely safe with us. This policy explains how 1xbate collects, uses, and protects your data.
Introduction and Overview
1xbate is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how 1xbate collects, uses, discloses, and protects your personal information. By using our website, you agree to the terms of this Policy.
This Policy applies to all services, features, and activities provided through the 1xbate platform. We collect and use information with your consent. If you disagree with any part of this Policy, you are requested to stop using our services.
We reserve the right to change this Policy at any time. If changes are made, we will note the updated date on this page. By continuing to use our services, you agree to the terms of the revised Policy.
What Information We Collect
When creating an account on 1xbate, using our services, or contacting us, we may collect the following types of information:
Personal Identity Information
- Full name (in Bengali and English)
- Date of birth and age verification details
- National ID card or passport number
- Permanent address
- Email address and mobile number
Financial and Payment Information
- bKash, Nagad, or Rocket mobile banking number
- Required bank account details
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and browser type
- Device information and operating system
- Cookie and session data
- Date and time of site access
- Page navigation information
Gaming Activity Information
- Gaming history and betting records
- Win and loss information
- Preferred games and categories
- Bonus receipt and usage history
Purpose of Information Use
1xbate uses the information we collect for the legitimate purposes listed below. We do not use any information beyond what is necessary.
2.1 Account Management and Service Delivery
Your information is used for account registration, login verification, identity confirmation, and smooth operation of services. This information is also needed to ensure fast and secure financial transactions via bKash, Nagad, and Rocket.
2.2 Age Verification and Responsible Gaming
1xbate is for users aged 21 and above only. We retain the necessary information to verify your age and identity and to ensure responsible gaming. If any unusual betting pattern is detected, we may take precautionary measures.
2.3 Security and Fraud Prevention
We analyse your technical and transaction data to prevent fraudulent activity, money laundering, and unauthorised access. All data is kept secure using SSL encryption.
2.4 Customer Service and Communication
Our 24/7 Bengali live chat support team may view your account information to resolve your issues. This is necessary to provide fast and effective assistance.
2.5 Platform Development and Analytics
We analyse anonymised and aggregated data to improve the user experience, develop new features, and raise the overall quality of the platform.
Sharing Information with Third Parties
1xbate does not sell your personal information. However, information may be shared with third parties in certain circumstances:
3.1 Payment Processors
Necessary information is shared with the relevant payment processors to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. These organisations keep information secure in accordance with their own privacy policies.
3.2 Technology and Software Partners
Pragmatic Play, JILI, PG Soft, Spribe, and other game providers may process data on their own platforms. These partnerships exist solely for service delivery and are governed by strict agreements.
3.3 Legal Obligations
We may provide necessary information in response to legal orders, court directions, or requests from regulatory authorities. In such cases we will share only the minimum information required to meet our legal obligations.
3.4 Business Transfers
User information may be transferred in the event of a merger, acquisition, or asset sale. We will notify users in advance of any such change.
Cookies and Tracking Technologies
The 1xbate website uses cookies and similar tracking technologies. These store small files in your browser that are used to recognise you on subsequent visits.
Essential Cookies
Required to maintain login status and ensure security. The site cannot function properly without these.
Functional Cookies
Used to remember your preferences, language, and settings so you do not have to reconfigure them each time.
Analytics Cookies
Help measure usage across different sections of the site, which assists us in improving our services.
Cookie Controls
You can disable cookies at any time through your browser settings. However, some services may become limited as a result.
Data Security Measures
1xbate takes both technical and administrative measures to protect your information. Our secure and reliable platform follows the security layers described below:
Encryption and Secure Connections
All data between your browser and our servers is protected through SSL encryption. Financial information and passwords are always stored in encrypted form.
Access Control
Only authorised staff can access necessary information. All access logs are retained and reviewed regularly.
Data Storage Security
Our servers are located in secure data centres and undergo regular security audits. Data is backed up regularly to eliminate the risk of data loss.
Security Incident Management
In the event of a security breach, we will act promptly and notify affected users in a timely manner. An immediate response team remains active to minimise damage.
Data Retention Period
1xbate does not retain your information beyond the necessary period. The retention policy for different types of information is set out below:
Account Information
Information is retained for as long as your account remains active. After account closure, the minimum information required to meet legal obligations may be kept for a specified period.
Financial Transaction Information
Records related to deposits, withdrawals, and bonuses are retained for an extended period as they fall under regulatory obligations. This information may also be used for dispute resolution and auditing.
Technical Log Information
IP logs and session data are retained for a limited period for security analysis. Once this period has passed, the data is securely deleted.
Your Rights Regarding Your Information
As a 1xbate user, you have the following rights regarding your own personal information:
Right to Access
You can contact us at any time to find out what information we hold about you. We are obliged to provide this information in a timely manner.
Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected. We will make the correction promptly.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to your information being used for marketing or analytics purposes. We will respect your preference in such cases.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected]. We will take appropriate action after verifying your identity.
Protection of Minors' Information
1xbate is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from individuals under the age of 21.
Age verification is in place during the registration process. If we become aware that information belonging to a minor is in our system, we will immediately delete it and close the associated account.
If a parent or legal guardian believes their child's information is held by us, please contact [email protected] immediately.
Policy Changes and Updates
Notice of Changes
If any significant changes are made to this Privacy Policy, we will note the new date on this page and, where applicable, send a notification to the registered email address. Continued use of the service after changes have been made will be considered as your agreement to the revised Policy.
Previous Versions
If you wish to view a previous version of this Policy, please contact our support team. We will be able to provide earlier versions within a reasonable period.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to get in touch with us. Our expert team is always here for you.
Have a question about data protection?
Talk to us in Bengali through our 24/7 live chat support or send us an email. We will respond as quickly as possible.
Helpful Pages
For more information related to privacy, please visit our Terms & Conditions and Responsible Gaming pages. You can also find answers to more questions on our FAQ page.